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Shipping
Clutterfly Jewellery is not just a website. We are a website with a heart, as we can be contactable if you want to check something out or if you want more information.
We are not a LARGE corporate company, We are an independently run little business who want you to be happy with your purchase and the whole shopping experience.
We started with the aim that you, the customer gets something really different and unusual and we are open to suggestions for projects.
If you see something you like, just message us here, to find out if we can make something similar for you.
So pleased be assured should you not have the time to go shopping physically or simply because you are too far away from our stockists, this online shopping experience can be as enjoyable as a bricks and mortar shop as we are always here with friendly advice.
DELIVERY OPTIONS
All items are posted first class. If you require recorded delivery or Special Delivery additional costs may apply please contact us for more details
CHEQUES AND POSTAL ORDERS
Items will not be posted until all payments have cleared.
For orders within the U.K. please allow 5-10 working days to receive your items.
For international orders times may vary.
MISSING ORDERS
Please allow 2-4 working days for delivery once you have received your shipped status update.
Please be aware that we retain all proof of postage. We cannot be held responsible for any items that go missing whilst in the care of the Royal Mail.
Please contact us as soon as possible to notify us of any missing orders and we will do everything we can to track your missing order.
DAMAGED ITEMS
If any item gets damaged whilst in the care of the Royal mail we will need to be notified IMMEDIATELY. Failure to do so may result in us being unable to exchange or fix any broken item.
WHERE WE DELIVER
We deliver to all of the UK, Europe, USA, Canada, Australia & New Zealand.
Clutterfly Jewellery classes all of UK as England, Wales, Northern Ireland, Scotland highlands and Islands only.
REFUNDS AND RETURNS
At Clutterfly we appreciate that buying over the internet has its problems too! We ensure that your shopping with us is problem free!
Should your Purchase be faulty we can repair or exchange within 7 days from receipt of item/s received. We cannot issue a refund for any other reasons.
Earrings and other such jewellery cannot be returned for hygiene purposes. Custom Items will not be refunded or exchanged unless faulty Therefore if you would like to ask any further questions before buying please feel free to use our contact form or email us at clutterfly@live.co.uk
Your statutory rights are not affected.
We must be notified via email or post within these 7 days otherwise repairs cannot be permitted and exchange cannot be guaranteed.
Please return the item/s together with the delivery note/invoice, write on the note/invoice the reason for returning.
We would advise you either return guaranteed delivery (at a cost to yourself) or get proof of postage free from your local post office.
Please note that should an item not reach us we are not held responsible and as a result will not be able to reimburse you.
We aim to refund you within 4 days of receipt of returned item, although this is not always possible i.e Bank holidays etc.
The returned item must be returned back to us in the same state as when reached you.
Clutterfly’s definition of same state is that it must be unworn or unused and have all labels attached.
The refund will not include refund of postage.
Disclaimer
Please be aware that we cannot guarantee that our jewellery is nickel-free.
Also some items may differ, i.e. charms, size and colour as everything is handmade so please clearly state your preferences.
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